Pure Skin Policy

Booking fee

We require a non-refundable £20 booking fee on all our services. Your appointment is not secured until the booking fee has been paid.

Late arrivals

If you arrive 15 minutes after your scheduled appointment your therapist will no longer be able to carry out the service. Your appointment will be cancelled, and your booking fee will not be refunded.

Cancellation/reschedule

If it is necessary to reschedule or cancel your appointment, please provide us with 24 hours’ notice, otherwise your booking fee will not be refunded.

No show

If a client fails to cancel their appointment and/or no shows, your booking fee will not be refunded.

I understand that emergencies happen and sometimes life throws us challenges. If possible, please call to let us know and we will try our best to accommodate you.